Shipping Info

LuvLinen.com Our Bridal Pack makes for a great shower gift!

Shipping Info

Packaging

We respect everyone's right to privacy that is why all orders are shipped discreetly in plain packaging bearing the return address of "Karecore, Inc.." Karecore, Inc. will be the company listed on your credit card statement. Your package will not bear any external markings that will give away the nature of your order, however we do encourage you to share its contents with whomever you like.

Domestic Shipping

LuvLinen.com offers the following shipment options:

Standard Delivery (U.S. and Canada)

All orders with Standard Shipping selected are usually processed and shipped within 24 to 48 hours of receipt. We ship products Monday through Friday. All Standard Shipping orders should arrive within three to five business days from the day your order is shipped. Most packages will be sent Priority Mail.

Please Note:

Orders to Alaska, Hawaii, APOs, FPOs and other US territories may take longer.

At this time, we cannot track shipments to AEO, APO or FPO addresses.

Next Day Service

For an additional fee, LuvLinen.com offers a Next Day Service option. Next Day orders that are received by 12:00 PM Eastern Time are processed and shipped the same business day we receive them and should arrive the following business day.

Please Note:

Next Day Service is not available for PO boxes, AEO, APO or FPO addresses.

Next Day Service is not available to Alaska, Hawaii and other US territories.

International Shipping

For an additional fee, LuvLinen.com will ship to international locations, depending on your country location. Please note that we cannot ship to certain countries due to legal restrictions. LuvLinen.com is not responsible for shipments misrouted or delayed due to local post office delivery problems. At this time, we cannot track International shipments. International orders are shipped within two business days of the day we receive them. You may be held responsible for customs or other fees upon your shipment's arrival in your country. Please allow four to six weeks for delivery. We will email you with your total shipping charges and will need an acceptance reply before items are shipped.

Shipping Methods

We use both The United States Postal Service (USPS) and United Parcel Service (UPS) to deliver packages. Shipping costs are based on the weight and destination of package. When you place your order the charges will be automatically calculated.

US-Priority Mail normally takes between 2 - 3 business days to reach destination depending upon your geographic location.

UPS Ground Service normally takes between 4 - 7 business days to reach destination. Products are shipped regular ground service unless otherwise requested.

Tracking Your Order
You can check the status of your order in three different ways:

Receipt Page: After you finish ordering with us, the final page you see will summarize the details of your order. Bookmark that page and check it later for the tracking information, which is updated when your order ships.
Email Confirmation: As soon as we ship your order, we'll send you an email confirmation, which will include your tracking number. If, for some reason, you do not receive this confirmation email, please email us at sales@LuvLinen.com and we will send you your tracking number.
Check Order Status Page: You can also visit the LuvLinen.com Check Order Status Page. You'll need to enter the email address you gave us with your billing address when you placed your order. If you have ordered with us more than once, you will also need to enter your order number.

Once you have your tracking number, contact your carrier directly to determine the status of your shipment.

LuvLinen.com is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery. If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier immediately.

Undeliverable Orders

Undeliverable orders, including Two Day and Next Day orders that are sent to PO boxes, will be returned to the LuvLinen.com distribution center.

Please Note:

In the event of an undeliverable shipment, LuvLinen.com will refund your credit card for the amount of the product purchased and any applicable taxes. Shipping charges will still apply.

Product Return Policy
Your Satisfaction is our number one goal. We do our best to make everything perfect for you. However we realize that sometimes things can happen and we want to take care of your concerns as soon as possible.

Here is what you can do to help us make it right:

Contact us as soon as possible if there is a problem.
If you might want to exchange or return an item, do not open it or use it. We cannot accept opened/used items for return unless they are defective.
Keep all packaging and shipping materials until we get things fixed.
Include your order number on every message to our customer service team.
Please send an email to customerservice@LuvLinen.com with your concern and contact information, and someone from our team will get back to you as soon as possible because your satisfaction is our number one goal.

**A note to our friends up north ~ Standard shipping to U.S. and Canada.**